Frequently asked questions
How does the deposit work on Lendmates? +
The deposit is held by the platform during the rental and automatically released to the borrower if everything goes well. It never ends up in the lender's hands.
What happens if the item gets damaged? +
The lender can open a dispute within 24 hours of the return by attaching photos. The Lendmates team reviews the situation and decides the fate of the deposit based on the evidence provided.
Can I rent on Lendmates without a credit card? +
We currently accept payments with major credit and debit cards (Visa, Mastercard) through Stripe. Apple Pay and Google Pay support is coming soon.
How are user identities verified? +
Every user must complete document verification before they can rent or list items. We use document recognition technologies to validate ID documents and selfies.
How long does it take to receive payments as a lender? +
Payment is unlocked when the delivery QR code is scanned. Funds arrive in your bank account within 2–5 business days.